Reed’s Comforts Returns Policy

 

At Reed’s Comforts, we strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not happy with your purchase, we are here to help. This Returns Policy outlines your rights to return items bought from Reed’s Comforts within 28 days.
2. Return Period
You have 28 calendar days from the date you received your item to return it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with all tags and labels attached.
3. Proof of Purchase
To process your return, we require a receipt or proof of purchase. This can include your order confirmation email or delivery note.
4. Conditions for Returns
* The item must be unworn, unwashed, and in its original condition.
* All original tags and labels must be intact.
* The item must be returned in its original packaging.
* For hygiene reasons, certain items such as underwear and swimwear can only be returned if they are faulty or unopened with hygiene seals intact.
5. How to Return an Item
5.1. Contact Us: Notify us of your return by emailing twreed@reedscomforts.com Include your order number, the item(s) you wish to return, and the reason for the return.
5.2. Pack Your Item: Securely package the item(s) in the original packaging, including all tags and labels.
5.3. Return Shipping: You are responsible for the cost of returning the item(s) to us. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5.4. Send Your Return To: Reed’s Comforts Returns Department
38a Kelly Road, Ss132hl, Essex, United Kingdom

6. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
* If your return is approved, we will initiate a refund to your original method of payment.
* The refund will be processed within 14 calendar days of receipt of the returned item.
* Original shipping costs are non-refundable.

7. Exchanges
If you need to exchange an item for a different size or color, please contact us at twreed@reedscomforts.com. If the item for exchange is available, we will process the exchange once we receive the returned item.

8. Faulty Items
If you receive a faulty or damaged item, please contact us immediately at twreed@reedscomforts.com, with details of the fault or damage. We will provide instructions on how to return the item and will cover the cost of return shipping for faulty items.

9. Non-Returnable Items
The following items cannot be returned:
* Gift cards
* Underwear and swimwear (if the hygiene seal has been removed)
* Items marked as "Final Sale"

10. Contact Us
If you have any questions on how to return your item to us, please contact us at:
* Email: twreed@reedscomforts.com
* Phone: 07881053860
We appreciate your business and hope to provide you with a pleasant shopping experience at Reed’s Comforts.

Reed’s Comforts Warranty Policy

 

1. Introduction
At Reed’s Comforts, we are committed to providing high-quality hardware products and excellent customer service. This Warranty Policy outlines the terms and conditions under which Reed’s Comforts offers a warranty for hardware products purchased from us.

2. Warranty Period
Reed’s Comforts warrants its hardware products to be free from defects in materials and workmanship under normal use for a period of 6 months from the date of purchase.

3. Coverage
During the warranty period, if a hardware product proves to be defective in materials or workmanship, Reed’s Comforts will, at its discretion, either:
- Repair the product using new or refurbished parts,
- Replace the product with a new or refurbished product, or
- Refund the purchase price of the product.

4. Warranty Exclusions
This warranty does not cover:
- Damage resulting from misuse, abuse, accidents, modifications, or unauthorized repairs.
- Normal wear and tear, including cosmetic damage.
- Damage caused by operating the product outside the permitted or intended uses described by Reed’s Comforts.
- Products whose serial numbers or warranty stickers have been removed or defaced.
- Consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship.

5. How to Make a Warranty Claim
5.1. **Contact Us**: Notify us of the issue by emailing Twreed@reedscomforts.com or calling 07881053860 Include your order number, a description of the issue, and any supporting evidence (e.g., photographs).
5.2. **Troubleshooting**: Our customer service team may provide troubleshooting steps to determine if the issue can be resolved without a return.
5.3. **Return Authorization**: If the issue cannot be resolved, you will receive a Return Merchandise Authorization (RMA) number and instructions for returning the product.
5.4. **Pack and Ship**: Securely package the product and include proof of purchase, the RMA number, and a description of the issue. Ship the product to:
  Reed’s Comforts Warranty Department 
  38a Kelly Road, Ss132hl, Essex. 
  United Kingdom

6. Repair or Replacement
Upon receipt and inspection of the product, Reed’s Comforts will determine whether the defect is covered under this warranty. If covered, we will proceed with the repair or replacement of the product. If the product is not covered by the warranty, you will be notified and given the option to have the product returned to you at your expense.

7. Refunds
If Reed’s Comforts determines that a refund is the most appropriate remedy, the refund will be processed to the original method of payment within 14 calendar days of the determination.

8. Limitation of Liability
Reed’s Comforts' liability is limited to the repair, replacement, or refund of the defective product. Reed’s Comforts shall not be liable for any indirect, incidental, or consequential damages arising from the use of the product, even if Reed’s Comforts has been advised of the possibility of such damages.

9. Consumer Rights
This warranty is in addition to, and does not affect, your statutory rights under UK consumer law.

10. Contact Us
For any questions or further assistance, please contact us at:
- Email: twreed@reedscomforts.com
- Phone: 07881053860

We value your business and are dedicated to ensuring your satisfaction with our products and services at Reed’s Comforts.